Terms and Conditions

Returns Policy

At Pop The Top, we take immense pride in the quality and craftsmanship of our products, which is why we have implemented a rigorous quality control process for every bottle opener we produce. Each piece goes through a series of comprehensive inspections and tests, ensuring that it not only meets but exceeds our highest standards of durability, functionality, and aesthetic appeal.

Our unwavering confidence in our rigorous quality assessment procedures allows us to stand firmly behind our products with a clear, non-refundable policy. Once a product has been dispatched for shipping, we're unable to process returns or issue refunds. We can only refund your payment if you change your mind before we process your order, albeit you'll manage to contact us promptly.

This policy isn't just a rule for us; it reflects the trust we place in the excellence of our products. Every bottle opener we craft results from our dedication and commitment to quality, and we want our customers to enjoy that same confidence in their purchase.

Our non-refundable policy is a testament to our unwavering commitment to providing only the best to our customers. We take immense pride in the quality of our products, and your understanding and support in this matter are extremely appreciated. This policy allows us to maintain our highest standards and continue delivering remarkable products that meet your expectations.

Pop The Top operates under the Young Enterprise Organisation Scheme Trust, which allows us to sell our products legally and responsibly. We adhere closely to all applicable business legislation. However, it's important to note that the Consumer Guarantees Act 1993, which gives you rights to a refund, repair, or replacement when a product fails to meet acceptable standards, does not apply to us since it pertains explicitly only to businesses registered in New Zealand. As we are not a standalone registered New Zealand business, this act is not in effect.

That being said, our close partnership with the Young Enterprise Organisation Scheme Trust enables us to deliver high-quality products while also ensuring compliance with legal regulations. We are committed to fostering transparency and trust with our customers, and your understanding and support regarding our policies are greatly appreciated. Ultimately, we aim to ensure that every product you receive from Pop The Top meets your expectations and adds value to your experience.

Pick Up & Delivery Policy

Once we have received payment through online banking or bank transfer, you can expect us to process your order swiftly, typically within the same business day. Orders placed during regular business hours will generally be processed within 1 to 3 hours. However, please note processing will occur the next business day for orders placed after 3 PM or on weekends. We will send you an email notifying you when your order has been dispatched for shipping.

For our customers opting for Cash Payment, this option is available exclusively for pick-ups at Westfield Newmarket and St Peters College. This service is also available for customers in the Central and West Auckland region, covering specific postcodes: 0600, 0602, 0604, 0610, 0612, 0614, 1010, 1011, 1021, 1022, 1023, 1024, 1025, 1026, 1041, 1042, 1050, 1051, 1052, 1070, and 1071.

For the postcodes mentioned above, Pop The Top offers a drop-off service via our self-delivery system, handled by one of the Pop The Top employees. This service aims to ensure drop-off within 5 business days. Should you require faster delivery, please reach out to us directly. We strive to accommodate special requests, but availability will depend on the current capacity of our self-service delivery system. If you choose to pick up your product at either Westfield Newmarket or St Peters College, we may contact you through email or phone to coordinate a suitable pick-up time that aligns with your schedule and our schedule.

For customers residing outside of the mentioned New Zealand postcodes, we have partnered with NZ Post to facilitate the delivery of our products through Standard Mail. After receiving your notification of dispatch via email, please allow between 2 to 4 business days for domestic delivery to addresses located in major cities and towns across New Zealand. NZ Post's delivery service operates from Monday to Saturday, while deliveries to rural and remote locations may take slightly longer, with deliveries occurring from Monday to Friday. It's important to note that if your delivery is scheduled for a public holiday, we will automatically reschedule it for the next available working day assigned to your street. For example, if your usual delivery days are Monday, Wednesday, and Friday, and Monday is a public holiday, your delivery will take place on Wednesday instead.

Privacy Policy

We are steadfastly committed to safeguarding the privacy and security of your data, including your orders and bank account details. We understand your sensitive personal information and approach its protection with the utmost responsibility and integrity. We do not disclose, sell, or share your personal information with any third parties without your explicit consent. The personal information we collect includes your name, email address, phone number, and delivery address. This information is essential to operate our services effectively, facilitate seamless communication, and continuously enhance your user experience. You have complete control over your personal information. You may request access to your data anytime, or you can choose to update or delete it. We are dedicated to ensuring you can manage your information according to your preferences.

Regarding your bank account details, we prioritize your security. We do not store any sensitive banking information on our servers. Instead, our trusted partner, ASB Bank Limited, securely handles your bank account details, which are limited to your name and a reference number. This information is accessed through advanced secure encryption protocols to protect your privacy. Once your order has been submitted, your bank account details are processed within a timeframe of 1 to 3 hours. After this processing period, access to your banking information is strictly limited to authorized personnel only. Specifically, only the Finance Manager can view this information, and access is facilitated using two-factor authentication (2FA) that includes both facial identification and a physical key. This stringent security measure ensures that only verified personnel can confirm whether orders have been paid.